Refund policy

RETURNS

Products are eligible for exchange, store credit, or refund for up to 30 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies. 

We are happy to honor returns as long as it has been less than 30 days since the purchase date, and the product is unused and all packaging is intact. Please email us at hello@myhydaway.com for a Return Authorization number (RA#) and shipping address. If the returns fee was not paid for at the time of purchase, then return shipping charges will be the responsibility of the customer. A refund will be processed 2-3 days after receipt of the return.